Return & Exchange Policy
Your satisfaction with SWAG gear matters. Here’s everything you need to know about returns, exchanges, and warranty claims.
Return & Exchange Details
Standard Returns
We have a 30 day return policy from date of delivery. Additionally, you will be responsible for shipping cost plus insurance for the return to our warehouse. Products returned must be new, unused, and in the original packaging. The original packaging must be shipped in a protective box or material or they will not be accepted for exchange/return.
Exchanges
Also we have a 30 day exchange policy from date of delivery. If you would like to exchange a product that is NOT defective for a different product, you will be responsible for shipping cost plus insurance to our warehouse. The customer will be responsible for the shipping of the item both ways. Any differences in price will be charged or credited accordingly. Products returned must be new, unused, and in the original packaging. The original packaging must be shipped in a protective box or material or they will not be accepted for exchange/return.
Defects
If your product is defective and you would like to file a warranty claim, you will be responsible for shipping and insurance cost to our warehouse. If the product defect warrants a claim and is within the warranty period, we will ship you (free of charge – Contiguous US) a new product to replace the defective product. If the original product is no longer available, we will ship a similar product equivalent to the value you paid for the original product. In cases where a suitable replacement cannot be located, you will receive a credit equal to the original price paid for your next purchase.
Damaged Item Received
If you have received an item that is damaged and you feel that it needs to be returned please follow these simple steps.
• It is the customer’s responsibility to inspect merchandise and contact us within 24 hours of delivery if product is defective or damaged. Please e-mail us at [email protected] with a description of the damage and photos (and shipping box if it was damaged in shipping to you). Please include your order number and your telephone number along with the best time to reach you.
• If you are not able to send images of the damage please email us at [email protected]
Quick Reference
Contact for Damaged Items
[email protected]
Within 24 hours of delivery
Include photos & order number
Return Requirements
New & unused condition
Original packaging required
Protective shipping box needed
Customer Responsibilities
Return shipping costs
Insurance coverage
Proper packaging protection
Warranty Replacements
Free shipping (US)
Equivalent product if unavailable
Store credit if no replacement
All returns and exchanges subject to inspection and approval. SWAG reserves the right to refuse returns that don’t meet policy requirements.
Return Process Questions
How do I start a return or exchange?
Email [email protected] with your order number, reason for return/exchange, and photos if the item is damaged. Include your preferred contact method and best time to reach you.
What condition must returned items be in?
Items must be new, unused, and in original packaging. The original packaging must be shipped in a protective box or material, or the return will not be accepted.
Who pays for return shipping?
Customers are responsible for return shipping costs plus insurance for all returns and exchanges, except for warranty replacements where SWAG covers shipping to you.
What if I received a damaged item?
Contact us within 24 hours of delivery at [email protected]. Include photos of the damage, your order number, and phone number with the best time to reach you.
How long do I have to return an item?
You have 30 days from the delivery date for both returns and exchanges. This timeframe applies to all SWAG products purchased through our website.
What happens with defective products?
For warranty claims on defective products, we’ll replace the item at no shipping cost to you (Continental US). If the exact product isn’t available, you’ll receive an equivalent product or store credit.
Can I exchange for a different product?
Yes, but you’ll be responsible for shipping costs both ways. Any price differences will be charged or credited to your original payment method accordingly.
What if my original packaging is damaged?
The original packaging must be included and protected during return shipping. If original packaging is damaged, contact [email protected] before attempting to return the item.
Need Help with a Return?
Our support team is here to make the return process as smooth as possible. Contact us with any questions about your SWAG gear.